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Last by Geeka on Jan 27, 2011, 3:25pm
You know, there are some things which you really shouldn't have to tell people. Like the following little gem of common sense that I'm about to tell you:
When you run a service lab, and someone calls you to inquire about said service, call them back.
Now, there is some work we've been planning to do, and we've been ramping up our efforts. We have all of our ducks in a row and we're ready to launch into the data acquisition portion of the project. We wanted to do it in one big go because doing it "in bulk" would reduce our costs. I've spoken with other collaborators, friends, friends of friends, and a few have mentioned the service lab of a particular university as having unparalleled service. So I sent them an email. Never heard back. I waited awhile and sent off another email. Never heard back. I made a couple of phone calls. Never returned.
Now, in their defense, I was told that they are routinely hard to get ahold of, but if you could get ahold of them, the work they did was great. Ok, fine ... habitually lazy when it comes to getting in touch with people, but do great work. I was willing to put in the effort to eventually make contact (even if I had to drive there as a last resort). And if they were booked solid, I could always go with another option tha . . . More