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Posted by: Aaradhya
Posted on: Fri, Jul 20, 2018, 5:45 am CDT

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Posted by: alex sharma
Posted on: Sat, Jun 09, 2018, 8:35 am CDT

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Posted by: mediacore shri
Posted on: Tue, Feb 07, 2017, 6:04 am CST

The term “customer experience” is ubiquitous in business these days. In fact, focusing on the customer experience has become the single most important way for an organization to achieve success—often becoming its key differentiator and competitive advantage.

But what exactly is customer experience? How does it differ from customer service? And to what extent should your business or organization be focused on or concerned about it?

First, let’s start by defining customer experience as the sum of all interactions a customer has with a company. This can include everything from a customer’s initial awareness or discovery of a company, product, or service and progressing through the purchase and use of those products or services. Together these all add up to the critical moments—the touch points—that create an organization’s overall customer experience.

To better understand what customer experience is (and is not), consider this story about a car dealership we worked with several years ago. Although sales were solid, management was concerned that their customers and employees were not happy. So we worked with their team to help them create an intentional effort focused around exceeding customer expectations at every key touch point. The entire organization—the employees, the processes, and the facilities—that created their customer experience were realigned, and the results were dramatic. Over the past few years, the dealership has achieved a 26 percent increase in sales.

The key learning here is that customer experience moves us beyond the traditional definition of customer service—those individual moments when employees are providing direct service to customers. It is also about the bigger picture of what happens before and after these service interactions.

To truly gain an understanding of customer experience, you must know that it encompasses every aspect of a company’s offerings—from the quality of its customer care to its reputation management, marketing, packaging, product and service features, ease of use, reliability, and beyond.

This distinction is more important than ever now, especially for organizations that want to continue to differentiate themselves from their competition. Customer experience must be understood and approached holistically, with those responsible for each area of a company’s offerings giving intentional thought and focus to how their decisions will shape and impact the overall customer experience.

Here are three actions any organization can take to start moving its customer experience toward tip-top shape:

Create an organizational common purpose. A common purpose is a succinct explanation of what you want the customer experience to be at an emotional level, and it is the essential foundation on which all other service decisions can be developed. It represents to all employees what you stand for and why you exist, and is your primary tool for getting everyone on the same page.Get to know your customers holistically. Your knowledge of the customer must extend far beyond the boundaries of traditional service criteria. Truly understanding their needs, wants, and emotions and the industry stereotypes is the key to creating personalized interactions. Listening posts provide a customer-centric tool that companies can use to assess the customer experience and immediately identify areas where customer expectations are (or are not) being met and exceeded.View exceptional service as an economic asset instead of an expense. Lifetime customer relationships are at stake, so the return on investment for providing consistently exceptional service clearly justifies the short-term cost.

Customer experience is about much more than just customer service. It is about fostering employee engagement. It is about truly understanding your customer, architecting a plan for delivering exceptional customer service, and then empowering employees to deliver it. It is about training leaders to reinforce the right behaviors that support exceptional customer experience. And finally, it is about discovering and acting on your organization’s areas of opportunity.

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Posted by: chandras jayanth
Posted on: Sat, Jan 07, 2017, 4:50 am CST


New Year is the time at which a new calendar year begins and the calendar's year count increments by one. Many cultures celebrate the event in some manner.[1] The New Year of the Gregorian calendar, today mostly in use, falls on 1 January (New Year's Day), as was the case both in the old Roman calendar (at least after about 713 BCE) and in the Julian calendar that succeeded it. The order of months was January to December in the Old Roman calendar during the reign of King Numa Pompilius in about 700 BCE, according to Plutarch and Macrobius, and has been in continuous use since that time. Many countries, such as the Czech Republic, Italy, Spain, the UK, and the United States, mark 1 January as a national holiday.

During the Middle Ages in western Europe, while the Julian calendar was still in use, authorities moved New Year's Day variously, depending upon locale, to one of several other days, among them: 1 March, 25 March, Easter, 1 September, and 25 December. These New Year's Day changes generally reverted to using January 1 before or during the various local adoptions of the Gregorian calendar, beginning in 1582. The change from March 25 – Lady Day, one of the four quarter days – to January 1 took place in Scotland in 1600, before the ascension of James VI of Scotland to the throne of England in 1603 and well before the formation of the Kingdom of Great Britain in 1707. In England and Wales (and in all British dominions, including Britain's American colonies), 1751 began on March 25 and lasted 282 days, and 1752 began on January 1.[2] For more information about the changeover from the Julian calendar to the Gregorian calendar and the effect on the dating of historical events etc., see Old Style and New Style dates.

Dangal (English: Wrestling competition) is an upcoming Indian Hindi-language biographical sports drama film directed by Nitesh Tiwari. It stars Aamir Khan as Mahavir Singh Phogat, who taught wrestling to his daughters Geeta Phogat and Babita Kumari.The former is India's first female wrestler to win at the 2010 Commonwealth Games, where she won the gold medal (55 kg). Her sister Babita Kumari won the silver (51 kg). "Dangal" is the Hindi term for "a wrestling competition".
The music for Dangal was composed by Pritam, while the lyrics were written by Amitabh Bhattacharya. Kripa Shankar Bishnoi, a coach with the Indian women's wrestling team, trained Aamir Khan and the entire crew for the wrestling sequences.
Dangal is scheduled for release on 23 December 2016
Dangal was declared tax-free in Uttar Pradesh on 15 December 2016.

Bigg Boss 10 (stylized as Bigg Boss: Das)[1] is the tenth season of the Indian reality TV series Bigg Boss. It began airing on 16 October 2016 on Colors. The show is also available after the original telecast on Viacom 18’s digital platform – Voot. A new element called ‘Unseen-Undekha’ was introduced by way of unseen footage uploaded on Voot.[2] This footage showed parts of the day that weren’t included in the episode, from ‘wake-up call’ to ‘lights out’. Salman Khan is hosting this season for the seventh time.


Education is the process of facilitating learning, or the acquisition of knowledge, skills, values, beliefs, and habits. Educational methods include storytelling, discussion, teaching, training, and directed research. Education frequently takes place under the guidance of educators, but learners may also educate themselves.[1] Education can take place in formal or informal settings and any experience that has a formative effect on the way one thinks, feels, or acts may be considered educational. The methodology of teaching is called pedagogy.

Education is commonly divided formally into such stages as preschool or kindergarten, primary school, secondary school and then college, university, or apprenticeship

A right to education has been recognized by some governments, including at the global level: Article 13 of the United Nations' 1966 International Covenant on Economic, Social and Cultural Rights recognizes a universal right to education.[2] In most regions education is compulsory up to a certain age.


The seventh season of the fantasy drama television series Game of Thrones was ordered by HBO on April 21, 2016, just three days before the premiere of the show's sixth season. Like the previous season, it will largely consist of original content currently not found in George R. R. Martin's A Song of Ice and Fire series, but also adapts material from the upcoming sixth and seventh novels The Winds of Winter and A Dream of Spring. The season will premiere later than usual, in mid-2017. Unlike previous seasons that all consisted of ten episodes, the seventh season will consist of seven episodes.

Valentine's Day, also called Saint Valentine's Day or the Feast of Saint Valentine,[1] is an annual holiday celebrated on February 14. It originated as a Western Christian liturgical feast day honoring one or more early saints named Valentinus, and is recognized as a significant cultural and commercial celebration in many regions around the world, although it is not a public holiday in any country.

Several martyrdom stories associated with the various Valentines that were connected to February 14 were added to later martyrologies,[2] including a popular hagiographical account of Saint Valentine of Rome which indicated he was imprisoned for performing weddings for soldiers who were forbidden to marry and for ministering to Christians, who were persecuted under the Roman Empire.[3] According to legend, during his imprisonment, Saint Valentine healed the daughter of his jailer, Asterius,[4] and before his execution, he wrote her a letter signed "Your Valentine" as a farewell.[5]

The day first became associated with romantic love within the circle of Geoffrey Chaucer in the 14th century, when the tradition of courtly love flourished. In 18th-century England, it evolved into an occasion in which lovers expressed their love for each other by presenting flowers, offering confectionery, and sending greeting cards (known as "valentines"). In Europe, Saint Valentine's Keys are given to lovers "as a romantic symbol and an invitation to unlock the giver’s heart", as well as to children, in order to ward off epilepsy (called Saint Valentine's Malady).[6] Valentine's Day symbols that are used today include the heart-shaped outline, doves, and the figure of the winged Cupid. Since the 19th century, handwritten valentines have given way to mass-produced greeting cards.[7]

Saint Valentine's Day is an official feast day in the Anglican Communion,[8] as well as in the Lutheran Church.[9] Many parts of the Eastern Orthodox Church also celebrate Saint Valentine's Day, albeit on July 6 and July 30, the former date in honor of the Roman presbyter Saint Valentine, and the latter date in honor of Hieromartyr Valentine, the Bishop of Interamna (modern Terni).[10]


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Posted by: Sravanthi
Posted on: Fri, Jul 20, 2018, 5:45 am CDT

Happy New Year 2017 Quotes “Some say they love one some say they love two some say they don’t love anyone some say love is useless but I want to express all of them that love the only feeling which is keeping me alive. Happy new to you may you live long.” “My brother is my inspiration he is my love he is the one I want to see always happy I wish may he live long may he get the success in his life that he deserves. Happy New Year bro may every success is yours.” My wishes for you are not limited to just the next year but to all the years that you experience in your lifetime and in your reincarnations!Have a fun-filled, smashing, rocking and happening New Years! Lighten up your surroundings with your sweet smile and make way for happiness with your good deeds this New Year. Happy 2017. May each day of the coming year Be vibrant and new bringing along Many reasons for celebrations & rejoices. Happy New Year! Wish you a bright, prosperous, and glorious new Year ahead. Happy new year. New hopes! New resolutions! New Aspiration! Love N Laughter in your life! Peace N Prosperity in your life! Success N Good Times On New Year! Wishing you a Sparkling N Rocking New Year I wish you spend a great year ahead that starts with happiness and ends with that too. Happy New year. My wishes for you, great start for Jan, Love for Feb, peace for March, No worries for April, fun for May, Joy for June to Nov, happiness for Dec. Have a lucky and wonderful 2017 When you are lonely, I wish you, Love! When you are down, I wish you, Joy! When you are troubled, I wish you, Peace! When things seem empty, I wish you Hope! With all above wishes, Have A Very Happy New Year 2017 !!! Happy New Year 2017 Wishes My best wishes to you, Great start for Jan, Love for Feb, peace for March, No worries for April, fun for May, Joy for June to Nov, Happiness for Dec. Have a lucky and wonderful 2017 Nights are Dark, but Days are Light, Wish your Life will always be Bright. So my Dear don’t get Fear Coz, God Gift us a “BRAND NEW YEAR.” * HAPPY NEW YEAR 2017 * May this New Year bring immense happiness in all you do, may the fireworks bring you the sound of victory in your ear Wishing you Happy New Year May this New Year give you the courage to triumph over your vices and embrace the virtues Wish you a Great, Prosperous, Blissful, Healthy, Bright, Delightful, Energetic and Extremely Happy, Happy New Year 0 May the New Year give you the strength to face challenges of life and courage to adjust the sail so as to take every situation to your stride Wishing you a New Year that brings luck and prosperity that fills your home with joy and spirit, Happy New Year May the year 07 be like a blank book that is waiting for your intervention to fill up its 65 pages with all the colors under the sun making it a vibrant addition to your life. Happy New Year 2017 Greetings May the year 07 give you the opportunity to realize your dreams, rediscover your strengths, muster your willpower and rejoice the simple pleasure that life would bring your way This New Year Message has nothing much to say but to request your lips to stretch a little and brighten this world with a sweet smile New Year is the time for fun and party, so let us have party and dance to welcome a New Year with luck and success Happy New Year 0 Genuine success comes only to those who are ready for it So never step back and always have the courage to accept new challenges Wishing you a very Happy New Year 0 New Year is the time to remember all the memories we share, all the fun things we did, all the secrets we poured out for distance is the last thing that can create a rift in our friendship This year let’s make a promise to follow the resolutions you make more strictly and achieve what you truly desire in your life This New Year gives you 65 days to play with – fill them up and whatever your heart desires so that you have no regrets at the end of the annual cycle When the New Year arrives it brings new ideas and hopes for us to make our lives good to better and better to best Happy New Year My Dear Girlfriend, I Would Like To Kiss You On December 31st From 11:59 Pm To 12:01 Am So I Can Boast An Immense Ending To 2016 & Boast An Amazing Start For The New Year 2017. Wish U A Happy New Year 2017 !!! Wishing you a New Year that’s Sparking with Fun N Masti.. Bursting with Joy N Love… & crackling with cheers N laughter!…………………short happy new year sms May The Year 2017 Bring for You…. Happiness,Success and filled with Peace, Hope & Togetherness of your Family & Friends…. Wishing You a…*HAPPY NEW YEAR 2017* May the friendship you created, In the past years with a good heart, May make your new endeavors a, Great Success in New year, Happy New year with wealth, Success and prosperity, Even If We have, Less Talks Less Hellos Less Stories Less Greetings But always Remember that My prayers Will Never be Less for You. Wishes you a Bright, Happy and Prosperous New Year 2017 with God Bless!!! Happy New Year to you! May every great new day bring you sweet surprises… a happiness buffet? Happy New Year to you, and when the new year’s done, may the next year be even better, **** full of Pleasure joy and fun! As the season is getting ready celebrate People are caroling for the lord And looking for Christmas and a great new year To fulfill their dreams and effort I am sending you this Christmas and New Year Wish Taken from my heart May this New Year Brings you Everlasting Happiness and peace Success in whatever you do Prosperity to you and your family Fills your home with joy and spirit Merry Christmas and Happy New Year Again New year is coming Dress up and get ready friends It is the time to welcome and embrace The new year with hope and spirit It is the time to Celebrate and Dance To proclaim our confidence and spirit Happy New Year 2017 And season’s Greetings New Year is the time to visit our relatives and friends To warm up relations and strengthen friendship Wishing you a New Year with fun and party With relatives and friends Happy New Year 2017.!! May this new year bring many opportunities to your way, to explore every joy of life & may your resolutions for the days ahead stay firm, turning all your dreams into reality and all your efforts into great achievements. Happy New Year to you and your Family…!!! Here comes a wonderful New Year to wish a warm bye to the old year Lets wish happiness, good times and good memories we shared throughout the old year, lets not forget them, but preserve them as I wish you a Very Happy New Year 2017! Year end does not mean end of our friendship, do remember me on this starry night of 31st Dec., & before any one wishes you, let me steal the chance of wishing you a Very very warm and wonderful year ahead. May all your dreams come true with the new year. Happy New Year 2017! I just said a prayer for someone to my heart, so near, so close and so cozy, Wishing my most beautiful friend, A very Happy and Prosperous New Year 2017! Wishing you all joys, sparkles, glasses of cheers, tinkles of bells, colors of rainbow, & a great bash of 31st Night. Wish you a grand New Year 2017! May you enjoy the whole year with this fulfillment! Wishing your lots of New Year Greetings! Happy New Year 2017 Messages SMS Love & Laughter, Now and after, for moments and life long. Let this be my prayer for you now, and always. Wish my darling a very Happy & Lovely New Year! As the year changes, calendars changes, one thing stays unchanged, is my everlasting love for you, Wishing my love a charming New Year 2017! Before the crackers make noise, midnight bashes are out, let me wish my dearest friend a Very lovely and prosperous New Year 2017! May our friendship grow stronger than ever this year! Happy New Year 2017! My only last wish of 2016 is, to wish you a Happy New Year before any one comes to you to wish. Praying for a great year for my dear, dear and beautiful friend, A Very Happy New Year! The old and new are closer than ever let us come close too to see the coming of New Year 2017 together, Season’s greetings with lots of love, Happy New Year Wishes to you and all your Family Members. Friendship is like a teddy, just hug it smiles are like lovely words, always keep it on your lips, My message is like a love letter, read it as many times as you can. Wish you a great New Year , filled with laughter, fun & joy. Happy New Year 2017 SMS Messages Wishes As I send this message to wish you a warm New Year Greeting, I want to receive a promise of renewing our friendship for the whole New Year and as long as I live. Wishing you a wonderful Happy New Year! The first one to say sorry is the most brave, the first one to forgive is the most strong, and the first one to wish you Happy New Year is none other than Me. Season’s greetings to my dearest friend! The two most important days are the last of the year 2016 & the first one of year 2017! Wishing you great parties & fun of 31st December & a Very Happy & Lucky New Year. Wishing you a Bright & Joyful New Year, not just because the year is changing, but coz you are my dear friend, sharing a special place in my heart. Happy New Year Wishes! Love & Care go hand in hand, thats why I care most to wish you first, A Very Very Happy & Prosperous New Year 2017 with lots of love! May all your days shine in the coming New Year & all your troubles disappear of the old year. With lots of love & prayers for you Wishing you a very Happy & Prosperous New Year! Happy New year Though the year changes, my friendship and love stay unchanged, Wishing my dearest friend a Very Happy New Year with lovely promises of goodness & love. Season’s greetings for special friend. Happy New year 2017